Topup Koro Privacy Policy — How your data is kept safe

Topup Koro Only the information necessary for service delivery, identity verification, and security is collected. The data categories are detailed below:

Topup Koro collects data in several ways. Each method is described below:

• Directly from you: Through registration forms, KYC document submissions, support contacts, and payment forms.
• Automatically: When you use the platform, device and usage data is collected via cookies, log files, and analytics tools.
• From third parties: Transaction confirmation details may be received from payment gateways (bKash, Nagad, Rocket) and limited information from identity verification services.

Automatic data collection does not happen without your knowledge — a cookie consent notice is shown on your first visit to the platform.

Topup Koro uses your data only for specific, legitimate purposes. No data is used for unnecessary ends.

• Account management: For the registration process, login verification, and account security.
• Payment processing: To process deposits and withdrawals and maintain transaction records.
• Service improvement: To analyze your usage patterns and improve games, promotions, and the interface.
• Personalized experience: To show you game recommendations and relevant offers based on your preferences.
• Fraud prevention: To detect unusual activity and maintain the security of the platform.
• Legal obligations: To comply with anti-money laundering laws and regulatory authority requirements.
• Support services: To resolve your complaints and queries.

Topup Koro shares data only in limited circumstances and only for specific reasons:

• Service provider partners: Game providers, payment processors, and technology service providers receive limited data — only what is necessary to operate their respective services. These partners operate under strict confidentiality agreements.
• Legal authorities: We may be required to share data in response to court orders, government investigations, or other legal requirements.
• Business changes: In the event of a merger or acquisition, data may transfer to new ownership — however, this policy will remain in effect.
• With your consent: Certain data may be shared if you have given your explicit consent.

No data is sold or transferred to any ad network, social media company, or data broker.

Topup Koro uses multiple layers of security to protect your data:

• SSL/TLS Encryption: All data exchanged between the platform and your device is protected with 256-bit encryption.
• Firewall & IDS: Advanced firewalls and intrusion detection systems are active to prevent unauthorized access.
• Two-factor authentication (2FA): You can strengthen your account security by enabling OTP verification at login.
• Regular security audits: Independent third parties conduct regular security reviews of the platform.
• Staff training: Only authorized personnel can access specific data, and all staff undergo strict privacy training.

Cookies are small text files stored in your browser. Topup Koro uses the following types of cookies:

• Essential cookies: To maintain login sessions, store security tokens, and remember your language preference. The platform cannot function properly without these.
• Performance cookies: To measure page load times, error reporting, and overall platform performance. This information is collected anonymously.
• Functional cookies: To remember your preferred game categories, display settings, and similar preferences.
• Analytics cookies: To understand how users interact with the platform — entirely in anonymous form.

You can disable cookies through your browser settings. However, turning off essential cookies may prevent certain platform features from working properly.

Topup Koro does not retain your data longer than necessary. Different types of data have different retention periods:

• Active account data: Retained for the full duration your account remains active.
• Transaction records: Typically retained for 5–7 years in accordance with financial regulations.
• KYC documents: Up to 5 years after account closure.
• Game & betting logs: Generally up to 2 years for dispute resolution purposes.
• Support contact: Generally retained for up to 1 year for reference purposes.

Once the retention period expires, data is securely deleted or anonymised in a way that makes identification impossible.

Topup Koro respects your data privacy rights. You are entitled to the following rights:

Topup Koro does not provide services to anyone under 18 and does not knowingly collect their data.

• Age verification is mandatory during the registration process.
• If any user is identified as being under 18, their account will be immediately closed and their data will be deleted.
• If parents believe their minor child has created an account on Topup Koro, please contact support immediately.

Topup Koro may update this privacy policy when necessary. Users will be notified in advance of any significant changes.

• The date of the latest update will always be shown at the top of the page.
• For significant changes, a notification will be sent to your registered mobile number or email address.
• Continued use of the platform after an update will be considered acceptance of the revised policy.

If you have any questions about this privacy policy support@topupkoro.netto contact us.